DreamHost is awesome
Just to clarify, I write that statement after being a DreamHost customer for all of about 10 minutes. I just signed up for a web hosting account there for a new site that a friend of mine is making and I’m helping him get it started. I happen to manage my own DNS (if that doesn’t make sense to you, just forget it), so I went to write a support ticket asking DreamHost which IP I should point the DNS records to.
Lo and behold, I see the following drop-down options in the support ticket options:
That’s just cool. I really appreciate when companies aren’t extremely uptight and business-like. I love that they know the web community really well and it tells me with a high degree of certainty that they’re a well-run company overall. Of course, I might have a blog reader or two who’s had a negative experience with them, but how can you argue with the use of internet acronyms in the support system? I half expected to see an LOLcat on the next page saying “i can has your message?” or something like that.
Overall it’s just brilliant marketing in my opinion. The enterprise is the enterprise and the shared web host community is the shared web host community. I’d be really impressed with them if they automatically have different/more serious options in the support tickets for the people with $800/month dedicated servers. Companies that think outside the box like this are the ones who tend to set themselves apart in a large commoditized industry (that is, except when things go wrong — that’s when the good hosts set themselves apart from the bad ones usually).
Kudos DreamHost.
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That’s actually quite funny. Like you said, it’s actually good when a company decides to go against the trend to make themselves stand out a little. So many businesses are uber-nitty about everything, little things like this are a breath of fresh air!